We are committed to satisfying your needs through excellent customer service and providing you with a quality home.  Our policy is to respond to your service requests within in a timely matter.

Emergency Repairs will be responded to within a 24 hour period.  Examples of health and safety problems requiring immediate action include the following:

• Air conditioning  not working when day time temperature is over 85 degrees
• Burst pipes or severe plumbing leaks that will result in water damage, sewer  back-up or circumstances that cause the plumbing to be unusable
• Securing property due to broken windows/break-ins that expose the property to the elements or which are a security problem
• Irrigation pipe bursts
• Electrical outage caused by our system failure
• Gas leaks
• Fallen trees that are an endangerment or cause of structural damage

To report an emergency repair, please call the office immediately during regular business hours (Monday – Friday, 9 am – 5 pm).  Use of the emergency phone is for after-hours only.  First call 911 for life-threatening situations.

For non emergency matters and minor repairs please make an on-line request or call during regular business hours.  We will respond within 1 business day to assess the problem. If needed, a work order will then be given to the appropriate technician to visit the property, diagnose the problem, and get authorization to make repairs.

The time to repair minor issues is typically 2 –5 business days. When scheduling the service call we need access during business hours. If access is delayed, repair time may take longer.

Broken air conditioning, water heaters and refrigerator will be fixed within 1 – 2 business days of reporting depending upon whether you allow timely access during business hours.  If it is our policy to repair per your lease agreement, all other appliances will be initially diagnosed by a repair service and fixed in 3 days depending on the availability of parts.

When reporting your problem, it is important to give specific details in order for us to assess the situation. Include the nature and severity of the problem. For example, is the water leak you are reporting a drip or is it gushing? Where is the leak? (exterior irrigation pipe at the south west corner of the backyard, under the kitchen sink, master bath shower faucet etc.).