Tenant Area


Service Requests
Rules & Regulations
Repair Policy Commitment
Emergency Procedures
Pet Policy

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Rules & Regulations

Rent Payment:

  1. Rent is due on the 1st of the month and is considered late after the 5th of the month.
  2. In the event that any payment required is not made within 5 days of the due date, a late fee in the amount of $50.00 is assessed.
  3. The preferred payment methods are on-line or by mail. If payment is post marked by the 5th there will be no late fee.
  4. Acceptable rent payment is by check, money order or electronic. No cash is accepted.
  5. There is a $35.00 returned check charge and we reserve the right to request future payments in certified funds.
  6. You do not have the right to apply the security deposit as payment for the last month.

Use of Premise:

  1. Only authorized household members may reside in your home.
  2. You may not allow any other person, other than household members listed on our lease agreement or transient relatives & friends who are your guests, to use or occupy your home without first obtaining our written consent.
  3. No part of your home may be used to carry on any business, profession, or trade of any kind, or for any purpose other than your primary residence.
  4. There is no subletting of your home.
  5. Only authorized pets are allowed in your home. (See pet policy).

Maintenance & Care of Your Home:

  1. No alterations of any kind are allowed without our written permission including paint or wallpaper.
  2. Properly use, operate and take care of your home, appliances, equipment and grounds.
  3. Keep the interior and exterior of your home clean and in sanitary conditions; free from neglect and abuses such as holes in the walls, pet damage, and excessive stains to carpet; and irrigate and maintain the surrounding grounds.
  4. Immediately notify us of any damages, defects, or dangerous conditions in or about your home.
  5. Reimburse Neighborhood Renaissance for the cost of repairs due to the misuse or neglect of the property.
  6. Keep all windows, glass, window treatments, doors, locks and hardware in good, clean order. Do not add any hooks or locks to any windows or doors.
  7. Air conditioning filter must be changed each month. A great reminder is to do it when you pay the rent.
  8. Only human waste and toilet tissue go down the toilets.  NOTHING ELSE!
  9. Do not tamper with sprinkler system.
  10. To avoid mold and mildew, keep air moving throughout home and make sure light shines in. This in addition to keeping a clean home will prevent any issues.
  11. Do not turn off air conditioning when on vacation, leave temperature at a maximum of 80 degrees.
  12. Do not put grease, paint, oils, or any harsh chemicals down any drains. To clear a drain use equal parts of baking soda and vinegar.
  13. If you have a garbage disposal, do not put bones, grease, nuts, kernels (i.e. popcorn un-popped), or any non food product.
  14. Rinse plates, silverware, etc. before putting in dishwasher.
  15. Dispose of trash on municipal schedule only. Do not leave debris on property.
  16. Follow instructions in operating manuals for use of appliances.
  17. If lawn service is included in your rent, notify us if your lawn is not cut at least 2 times a month. If lawn service is not included in your rent payment, you must mow the lawn at least 2 times per month.
  18. You are responsible for purchasing and replacing all light bulbs.
  19. In the event of any pest problem notify us with details as soon as possible during business hours, service will be provided.
  20. You are responsible for arranging and paying for all utilities as well as ensuring continued service.

Be a Good Neighbor:

  1. Be considerate of your neighbors and do not interfere with their right to quiet and peaceful enjoyment. You are responsible for maintaining order and the behavior of your guests. Remember the county ordinance for disturbing the peace runs from 11 pm -7 am.
  2. Use proper parking spaces.  Never park on the lawn.
  3. Do not work on vehicles in common driveways.
  4. Do not hang any laundry, clothing, sheets, etc…from windows, rails, porch or balcony or air dry within the front yard area.
  5. Do not leave any garbage or debris on or around the property.
  6. If you have pets please follow leash laws and always pick up after your pet. Remember you must obtain authorization for a pet (See pet policy).

Safety:

  1. You are responsible for your safety and well being.
  2. No hazardous materials can be kept in your home.
  3. Replace the smoke detector batteries every 6 – 8 months or when smoke detector makes chirping sound. Do not disconnect or remove batteries.
  4. Do not obstruct or cover the windows or doors or leave windows or doors open during inclement weather.
  5. Keep driveways, sidewalks, entryways, stairs and halls clear from obstruction.
  6. Let us know immediately if any trees/branches are near or in power lines.
  7. Notify Florida Power and Light at (800) 468-8243 to report downed power lines. Or Lake Worth Utilities (561) 533-7300
  8. If any suspicious activity occurs around your home please report it to the authorities for your area.  The non emergency number for the Palm Beach County Sheriff is 1-800-688-3000.
  9. If you are a victim of a crime and or vandalism – please notify police immediately by calling 911.  In instances of property damage, take pictures and contact us the next business day.
  10. We highly recommend that you obtain a renters insurance policy for your personal property as we are not responsible for any damage or loss of personal property.
  11. Notify us of changes to your contact information.

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Repair Policy Commitment

We are committed to satisfying your needs through excellent customer service and providing you with a quality home.  Our policy is to respond to your service requests within in a timely matter.

Emergency Repairs will be responded to within a 24 hour period.  Examples of health and safety problems requiring immediate action include the following:

  • Air conditioning  not working when day time temperature is over 85 degrees
  • Burst pipes or severe plumbing leaks that will result in water damage, sewer  back-up or circumstances that cause the plumbing to be unusable
  • Securing property due to broken windows/break-ins that expose the property to the elements or which are a security problem
  • Irrigation pipe bursts
  • Electrical outage caused by our system failure
  • Gas leaks
  • Fallen trees that are an endangerment or cause of structural damage

To report an emergency repair, please call the office immediately during regular business hours (Monday – Friday, 9 am – 5 pm).  Use of the emergency phone is for after-hours only.  First call 911 for life-threatening situations.

For non emergency matters and minor repairs please make an on-line request or call during regular business hours.  We will respond within 1 business day to assess the problem. If needed, a work order will then be given to the appropriate technician to visit the property, diagnose the problem, and get authorization to make repairs.

The time to repair minor issues is typically 2 –5 business days. When scheduling the service call we need access during business hours. If access is delayed, repair time may take longer.

Broken air conditioning, water heaters and refrigerator will be fixed within 1 – 2 business days of reporting depending upon whether you allow timely access during business hours.  If it is our policy to repair per your lease agreement, all other appliances will be initially diagnosed by a repair service and fixed in 3 days depending on the availability of parts.

When reporting your problem, it is important to give specific details in order for us to assess the situation. Include the nature and severity of the problem. For example, is the water leak you are reporting a drip or is it gushing? Where is the leak? (exterior irrigation pipe at the south west corner of the backyard, under the kitchen sink, master bath shower faucet etc.).

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Emergency Procedures

For the following emergency events first call:

  • 911 for fire, burglary, attempted break-in, or medical emergency
  • 800-427-7712 (Florida Power & Light) to report downed power line
  • 800-427-7712 (Florida Public Utilities) to report a gas leak
  • 561-533-7300 Lake Worth Utilities

If you have an emergency repair after business hours cannot wait until the next business day, you may call the Neighborhood Renaissance emergency number: (754) 235-7479.  Call the office number at 832-6776 ext. 103 or 107 to report emergencies during normal business hours.

The emergency phone is for after-hours use only. If you have an emergency during business hours (Monday-Friday, 9am – 5pm) call the office number at 832-6776 ext. 104 or 107..

What is an Emergency and When to Use the 24 hour Emergency Phone Number

1)    Plumbing Emergencies: Are defined as flooding water or sewage from a leaking or burst pipe that cannot be contained in a bucket, by mopping, or with rags. If turning off the fixture’s shut-off valve or the house water shut-off valve does not stop the water flow.  If the sewerage leak cannot be contained within the toilet, sink or tub.

a) If the burst is outside of the house, determine its location either near the meter or close to the house.

b) Attempt to unclog a toilet with a plunger before calling the emergency number or the office.

c) Call us if water cannot be stopped or sewage cannot be contained within the plumbing fixture.

d) If household can do without water until regular business hours, the next day a plumber will be ordered, tenant contact information given to plumber, plumber will schedule a time to meet the tenant on the premises and fix the problem. It is your responsibility to be available for the appointment. Neighborhood Renaissance will accompany the plumber if you cannot make the home available.

e) If life or health issues are present such as infants or elderly in home, a plumber will be sent immediately.

f) If the plumber finds that the tenant was the cause of the clogged sewer line, you may be charged for the service call and repairs.

2)    Gas leak  – every gas leak is a life safety issue and must be reported immediately.

a)     First call Florida Public Utilities (FPUC) at 800-427-7712 and report the problem.  FPUC will probably send a truck to turn of the gas immediately.

b)    After calling FPUC, call the Neighborhood Renaissance and report the gas leak and, if possible, state what appliance it is coming from such as water heater, range or dryer. Neighborhood Renaissance will contact a plumber to make repairs the next business day. Your contract information will be exchanged with the plumber to arrange a time to visit property and fix problem. It is your responsibility to be available for the appointment. We will accompany the plumber if you cannot make the home available.

3)    Electrical emergencies are defined as tripped electrical breaker switches that will not reset after one attempt, shocking from an appliance or sparking outlets. Take the following steps and precautions:

a)     Determine that the electrical problem or outage is not specific to your home by calling the electric company. The problem may be an area wide outage.

b)    Reset the breakers. Do not attempt to reset breakers after one attempt. Either there is a short in the line caused by a switch, outlet, or an appliance is causing the problem. Appliances include things such as oven, washer/dryer, microwave/hood, lamp, toaster, radio/tv, etc.

c)     Call to report problem. We will contact an electrician to repair the problem. Your contact information will be exchanged with the electrician to arrange a time to visit property and fix problem. It is your responsibility to be available for the appointment. Neighborhood Renaissance will accompany the electrician if you cannot make the home available.

d)    If the electrician finds that it was a simple case of a tripped breaker, you may be charged for the service call.

4)    Roof leaks: Move your belongings out of the way, if possible, set up a container to catch the water.  If the leak is not severe call Neighborhood Renaissance the next business day.

5)    Lockouts: If you are locked-out after normal business hours, we cannot help you. It is your responsibility to leave a spare key with a trusted person.

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Pet Policy

For a tenant household to qualify to keep pet(s) in the home, it must comply with the following stipulations:

  1. The household must be a single-family detached home that is not within a Planned Unit Development that prohibits renter households from owning pets.  Pets are not allowed in our multi-family homes.
  1. Maximum of 2 animals (cats or dogs & must meet breed restrictions) per single-family home.
  1. If at anytime during the tenancy the status of pet ownership changes, the fees and requirements associated with having the animal are immediately due.
  1. Households that own pets must maintain a renter’s insurance policy with pet liability coverage in the amount of $100,000 per incident/occurrence involving the animal and include the agency as an additional insured.
  1. Prohibited breeds of dogs:
  • American Pit Bull Terrier, aka Pit Bull, American Staffordshire, and Staffordshire Bull Terrier
  • Chow-Chow
  • Doberman
  • Akita
  • Alaskan Malamute
  • Siberian Husky
  • Great Dane
  • Shar Pei
  • Rottweiler
  • German Sheppard
  • Doberman Pincher
  • Saint Bernard
  • Dalmatian
  • Any mix of the above breed

(This list does not reflect Neighborhood Renaissance’s view on the aforementioned breeds. We would love to accept all of your furry friends into our rental homes; however, we are obligated to comply with restrictions put in place by our Insurance Policy)

  1. At the tenant’s expense, documentation from a Florida board certified veterinarian is required that an animal is not in full or a portion of a breed on the prohibited list.
  1. Exotic animals are not allowed (This includes but is not limited to snakes, reptiles, and others)
  1. A pet fee is required for each pet:
    1. Cat-$500
    2. Dog-$500

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